Operations Licensing Coordinator
Make your skills count for more at BRE.
Are you ready to join our dynamic team at the forefront of regulatory compliance and operational excellence? We are seeking a skilled and detail-oriented Operations Licensing Coordinator to play a pivotal role in ensuring our organisation meets all our BREEAM licensing requirements with precision and efficiency. If you are passionate about navigating the complexities of licensing procedures and thrive in a fast-paced environment, we want to hear from you.
*This position will be a hybrid of remote (home) and in-office work (based at our BRE Science Park in Watford or office in Glasgow) with a minimum requirement of 2 days a week at BRE and when required*
Help BRE make the built environment safer and more sustainable
BRE is the world’s leading innovation, science, and data hub for the built environment. For more than a century we have provided the government and industry with cutting-edge research and testing. Join us to help deliver products, advice, services, standards, and qualifications used around the globe to make buildings better for people and the environment. Through science-led solutions to built environment challenges, we will build a thriving and sustainable world.
Your role at BRE
We are currently seeking a dynamic and organised individual to join our team as an Operations Licensing Coordinator. Some of the essential duties in this role will include:
- Processing licensing applications for various schemes and organisations.
- Reviewing assessor competence and qualifications to make accreditation decision to issue licence agreements.
- Assist with monitoring and processing of licence renewals, suspensions, withdrawals and terminations.
- Maintaining accurate records of customer contracts (licences), applications and evidence to support the applications within the BREEAM systems, databases and websites.
- Raising invoices and credit notes for fees relating to assessor licence agreements.
- Maintaining accurate assessor listings on BREEAM databases and websites.
- Liaising with customers daily – responding to queries relating to licensing, registrations whilst maintaining good customer relationships and providing excellent customer service.
- Live chat with external stakeholders.
- Handling escalated queries and complaints in line with the quality procedures.
- Carrying out business support, commercial and operational tasks to support the BPS schemes and businesses.
- Assisting with financial queries regarding invoices and licence fees.
- Registering assessments for multiple scheme types.
- Carrying out business support and operational tasks to support the BREEAM business.
- Liaising with the Operations Manager, Operations Team Leaders, licensing manager, coordinators, and business support staff within the team and collaboratively working with certification, finance, training and BREEAM technical teams.
- Manage systems and procedures that ensure quality compliance against various quality standards (ISO 9001, ISO 17065, etc).
Your profile
Some skills that will be necessary for this position include:
- Previous administrative experience is essential.
- Proven experience dealing with contracts, agreements or licences
- Experience in compliance with ISO quality procedures.
- Experience in handling sensitive and confidential records with the ability to gain security clearance as needed.
- High level of attention to detail.
- Excellent organisation skills.
- Ability to manage a busy workload.
- Quick learner with a ‘can do’ attitude.
- Self-motivated and independent, with the ability to work without supervision and with little guidance.
- Professional and courteous customer liaison.
- Ability to follow standard procedures.
- A team player.
BRE benefits
We offer a competitive salary as well as a wide range of financial, wellbeing and career development benefits.
25 days annual leave.
Pension scheme with 5% matching employer contribution, Life assurance (4x basic salary) and an enhanced maternity package.
HealthPartners – cash back on a wide range of health and wellbeing costs including prescriptions, physiotherapy, dental care and more.
Onsite restaurant and free onsite parking including at-cost EV charging points.
Continuous performance development, meaning we review progress regularly and development opportunities including free access to our BRE Academy courses, digital learning, and access to other learning opportunities are available at any time.
Professional membership reimbursement to support your career development.
Your application
We review applications as they are received so please apply at your earliest convenience to avoid disappointment.
We’re building a diverse and talented team at BRE. We know that different perspectives, experiences and skills will help us be more innovative in delivering effective solutions for our customers.
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